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    You are about to start a support session with .

    • Click Keep in the lower left corner of this window if you are prompted to Keep or Discard. If not, skip this step.

    • Click on the file you downloaded in the lower left corner of this window. If you don't see a downloaded file, click here.

    • In Finder, double-click the application icon to start the support session. (Your session may start without this step.)

    • You may close this window at any time after your session has started.

    You are about to start a support session with .

    • Click Keep in the lower left corner of this window if you are prompted to Keep or Discard. If not, skip this step.

    • Click on the file you downloaded in the lower left corner of this window. If you don't see a downloaded file, click here.

    • In Windows Explorer, double-click the application icon to start the support session. (Your session may start without this step.)

    • You may close this window at any time after your session has started.